Flow Manager

The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.”

This course also introduces foundational flow metrics, such as time-to-delivery, which are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.

Learning Objectives

• Understand Flow Management Principles

  • Grasp the core principles of managing and optimizing flow in a Kanban system.

  • Learn how flow management supports effective service delivery and continuous improvement.

• Analyze Workflow Effectiveness

  • Identify constraints and inefficiencies in workflows.

  • Apply metrics like lead time, cycle time, and throughput to assess system performance.

• Improve Service Delivery

  • Design policies to manage work in progress (WIP) effectively.

  • Establish feedback loops to promote learning and adaptability.

• Enable Predictability and Scalability

  • Use probabilistic forecasting techniques to make data-driven commitments.

  • Create scalable workflows that align with organizational goals.

• Promote Collaboration Across Teams

  • Foster shared understanding of objectives and workflows among teams.

  • Implement effective visualizations and reporting tools to enhance team communication.

• Drive Evolutionary Change

  • Develop and refine improvement initiatives based on flow metrics.

  • Use flow management practices to support agile transformations.

• Prepare for Flow Manager Responsibilities

  • Gain confidence in taking on the role of a Flow Manager within your organization.

  • Understand how to mentor teams in applying flow management techniques.